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NGS Global Places Vice President, Support Operations at Calabrio

San Francisco, CA, August 25, 2016 –  NGS Global LLC announced today that it has placed Charles Burnett as Vice President, Support Operations at Calabrio. The position is based in Minneapolis, MN and reports directly to the firm’s CEO. Mr. Burnett had previously worked for a national provider of healthcare information systems where he was responsible for leading the organization’s customer service business. He has over 20 years of experience overseeing customer service operations for software and technology companies.

The search was conducted by NGS Global’s Chairman, David Nosal and Senior Partner, Terri Naughtin.


Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE® software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity.

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NGS Global delivers flexible, customized executive search and executive leadership consulting solutions to a worldwide clientele.