Case Studies

NGS Global is committed to working collaboratively with clients to fully understand their executive leadership challenges and developing key strategies to meet them.

 

A selection of case studies highlighting recent projects is listed below.

 

Chief Digital Officer | Leading Construction Brand in Turkey

 

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Chief Digital Officer | Leading Construction Brand in Turkey

Background

Our client was one of the leading residential and construction businesses owning a strong brand in Turkey.


The Need

The client hired our NGS Global team to execute a new search for an Information Technology (IT) Director, who would report to the Chief Executive Officer (CEO). Although one of the top players in their market, our client realized there were other credible competitors and needed to differentiate themselves believing they had to assume the retail and FMGC sectors approach, meaning understand their customers by tracking and gathering data to deliver the highest quality of products and services they wanted. Their main objective for the search was finding someone who could run the IT department (and manage personnel) as well as contributing to the overall technological strategy for the firm. Additionally, they needed an IT Director who could understand the needs and expectations of customers and then find the solutions and development of new products by using modern technologies.

Our team suggested they hire a Chief Digital Officer (CDO) instead of strictly an IT Director. Many Turkish firms are trending towards this solution, meaning the upgrade of the IT Director role to a CDO. This solution would reduce the need for an extra budget to be set for a separate CDO, and instead finding an IT Director with a business and customer-driven view to take on the role of CDO

 

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Chief Information Officer | Global Leader in Real Estate Services

 

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Chief Information Officer | Global Leader in Real Estate Services

Background

Our client was a member of the S&P 500 and FT Global 500 and a leading global consumer real estate services company. They employed 5,400 people throughout 2,500 locations. Based on number of tenants, the client was among the largest landlords in the world.


The Need

As part of their succession planning, our client was looking for a Chief Information Officer (CIO) to provide overall information technology leadership and support for its domestic and international operations. The position reported to the COO/CFO and worked closely with the CEO. The CIO would drive all technology and be responsible for strategy, technology development and support, and IT management and security processes overseeing 39 employees. It was critical that candidates had experience with global, multi-location, retail and customer-centric systems and applications (web-based applications using Microsoft tools and SQL Server database with Oracle JD Edwards) in a matrix environment. Their responsibilities would be to provide a broad range of strategic support in achieving business objectives to develop and maintain a strong level of partnership with senior leadership teams. The role also required the ability to work independently with minimal guidance and resources, develop strategies and lead/execute the delivery of corporate and field initiatives and programs.

 

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Chief Operations Officer | Digital Media Start-Up

 

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Chief Operations Officer | Digital Media Start-Up

Background

Our client was a digital media start-up organization funded by private equity and located in Australia. It had recently grown from eight to approximately 100 employees from the acquisition or a larger competitor. The business created digital screens with targeted content to over 3000 sites, reaching approximately 6.25 million people monthly. The content was tailored to specific audiences derived from detailed demographics.


The Need

With the appointment of an energetic and sales-focused Chief Executive Officer (CEO), as well as the investment of significant capital from several private equity groups, the business had a clear need for a competent Chief Operating Officer (COO).  The organization was growing faster than the company’s ability to deliver screens with appropriate content to new customers. There was also a need to build and broaden the capabilities of a small and very busy executive team. The COO would be tasked with building and implementing processes to assist with the speed of growth.

 

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Chief Financial Officer | Leading Media Company in Africa

 

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Chief Financial Officer | Leading Media Company in Africa

Background

Our client, a diverse global media company, was one of the largest technology investors in the world. They operated many of the world’s leading platforms in internet, video entertainment and media. The business had three major divisions and was a household name in South Africa and Africa alike. Having grown into a multinational African business with 10,000 staff members, our client prided itself on bringing world-class news and entertainment to its huge subscriber base across 50 countries.


The Need

The search assignment was in our client’s Print Media division. The business comprised of approximately 20 subsidiaries and was facing sector–wide transformation as were many businesses in the media print space being disrupted by digitization. One of the key challenges facing the business was the ability to attract a strategically strong Chief Financial Officer (CFO) to work closely with the Chief Executive Officer (CEO) through the tough period of transformation. The company had been looking for a CFO for 24 months using two separate search firms without any success. In addition to finding a technically astute candidate, there was a specific requirement to find a candidate who could step into the CEO position in due course.

 

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General Manager | Major Austrian Publisher

 

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General Manager | Major Austrian Publisher

Background

Our client was a media publisher with headquarters in Austria running a newspaper publishing, printing and associated company. The newspaper was the oldest pillar and published 28 regional editions. Special editions covering key topics were published several times a year. The company ran by business principles and values relying  on exceptional cooperation among owners, management and employees.


The Need

Our client, and their long-time General Manager (GM)/Editor-in-Chief had mutually decided to dissolve their relationship. Therefore, our client was looking for a new top executive to lead the company alongside a secondary GM. The replacement position of Editor-in-Chief was already assigned to the former Deputy. The GM role operated as a speaker of the management board and had main responsibilities for the following areas: strategy, sales, distribution, marketing, and personnel. They needed someone with strong knowledge of the Austrian media environment, experience in media, sales, marketing or similar areas of management consulting. Leadership and negotiation skills, entrepreneurial thinking and a team-oriented style with superior communication skills were named as required competencies of the potential candidate. As the separation from the previous GM occurred unexpectedly, it was imperative that a new GM was found quickly.

 

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Brand President | Global Leader of Luxury Time Pieces

 

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Brand President | Global Leader of Luxury Time Pieces

Background

Our client was a \$1+ billion-dollar luxury retail brand with a 100-year history of being globally recognized for time pieces. The company was one of the top three brands in the Japan high-end market; however, the high-end products were not recognized in the U.S. and European markets.


The Need

In the U.S., the company’s brand was known as affordable and geared towards mass markets. The company had recently launched the high-end products with success in the Asian market. The need was to expand and penetrate the U.S. and European markets with the brands high-end products. This required to differentiate our client’s U.S. and European mass market brand and gain recognition as a high-end brand, such as Toyota did successfully when launching the Lexus brand.

 

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Chief Executive Officer | Chinese Food Service Business Private Equity-Backed

 

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Chief Executive Officer | Chinese Food Service Business Private-Equity Backed

Background

Our client was a leading western multinational PE company who owned a majority position of a Chinese food service business. The PE company, and other investors developed a board consisting of overseas directors exclusively. The food service sector in the China market circa 2016/2017 was experiencing a significant amount of restructuring.  As well, FDI and Chinese brands were expanding creating an intense war for talent.


The Need

The strategic objective for the food service company was to become the Chinese leader in its sector, as measured by number of customers, outlets, consumer satisfaction and profitability. The Board expected to achieve this objective, the future CEO would need to properly allocate and direct resources to optimize geographic, consumer, and brand opportunities, in order to triple the business within 36 months.

 

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Chief Executive Officer | Portfolio Company of Family Holding Group

 

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Chief Executive Officer | Portfolio Company of Family Holding Group

Background

United under the umbrella of an internationally active family holding group, our client coordinated seven independent companies that produced and marketed high-quality food products and were considered major players. Originating from what was once Europe’s largest sugar refinery, the focus of the Group’s products had been mainly confectionery and market niches. The core objective of the family holding group was to develop their company brands, expand their market position and achieve sustainable growth.


The Need

Over time, one of the portfolio companies had lost world market leadership in its niche market. The former competitive advantage regarding production technology, was no longer present due to new technological developments which changed market needs significantly. Our client was looking for a game-changing CEO with a strong track record, great leadership skills and a strong attention to detail.

 

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Chief Executive Officer | World-Leading German Automobile Manufacturer Seeking Leader for India

 

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Chief Executive Officer | World-Leading German Automobile Manufacturer Seeking Leader for India


Background

Our client was a world leader in automobiles, headquartered in Germany, that was a well-recognized brand and among the top producers of automobiles. They produced a range of cars targeting premium car buyers, and a bestselling range of motorcycles.


The Need

The company was an early entrant in the Indian market for premium cars; however, they were under increasing market share pressure from global competitors. They realized their usual practice of placing expat executives to lead the India business for fixed terms was proving counter-productive because the Indian market was a unique and tough market, even for other global auto makers. While their market in India was growing given the growth in the number of high income/ high net worth families, they needed to develop an impactful strategy to regain the top position in this emerging market. Their desire was to hire a native Indian in the role who understood the market, consumers, sales channels, culturally aligned to the local market, and had current or past global experience. At the same time, they needed to be global enough in their outlook and work style, so they could work effectively with various teams at the German headquarters to realize their growth objectives for India.

 

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Chief Revenue Officer | Multimillion American Parts Manufacturer

 

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Chief Revenue Officer | Multimillion American Parts Manufacturer


Background

Our client was a \$300M industrial manufacturer that created custom parts with quick turnaround for prototype and short-run production. The company created machined metal and injection-molded plastic parts and shipped them the next business day. Its medical device, electronics, consumer products, appliance, and automotive manufacturing customers used the parts for prototyping, market evaluation, and functional testing.


The Need

Revenue for our client was derived from the manufacture and product sale to developers and engineers of quick-turn, low volume of custom parts for prototyping, support of internal manufacturing, and limited quantity product release. Products and product lines were sold primarily through their website, so success of the business to grow revenue depended on their ability to attract new and repeat customers. Additionally, competitive pricing was required to be maintained, and must consistently provide clients quality custom parts within the required timeframe. To that end, our client needed a Chief Revenue Officer to lead the way to grow the revenue streams exponentially.

 

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Managing Director | German Process Automation Company Operating Globally

 

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Managing Director | German Process  Automation Company Operating Globally


Background

Our client was a German process automation company that operated globally. The search assignment was for a Managing Director for their Australian subsidiary which required the search to be passed to our Australian Managing Partners, as the search was required to be executed primarily within the Australian market, including assessment of internal candidates from other global locations.


The Need

The client needed the new Managing Director to be Australian-based to ensure local market knowledge could be leveraged in leading the Australian business. The role had a strong sales focus and had full P&L responsibility. The previous incumbent had been successful in the role and was leaving for family reasons. The client wanted an external field of candidates to consider, as well as internal applicants. The successful candidate would need to have sector knowledge, be a mature and experienced business leader with strong sales leadership and be able to operate effectively in a global business. Also required was the ability to balance an elevated level of local autonomy, an active contributor to regional leadership, and establishing relationships with the global organization.

 

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Chief Human Resources Officer | Multinational African-Based Media Company

 

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Chief Human Resources Officer | Multinational African-Based Media Company



Background

Our client was a diverse global media company, one of the largest technology investors in the world. They operated many of the world’s leading platforms in internet, video entertainment and media. The business was divided into three major divisions and the search assignment was within the video entertainment division. Our client pioneered pay-tv in South Africa approximately 30 years ago and had subsequently grown into a multinational African business with 10,000 staff members and priding itself on bringing world-class entertainment to over 50 countries.


The Need

The business was embarking on a major group-wide transformation. Previous market domination had bred complacency in the business and among its staff, along with certain business processes becoming outdated and not able to cover the challenges the business faced in terms of transformation and being able to stay relevant in the fast–paced technology-driven sector. The need was to find a business-minded HR executive to lead the entire Human Resources function across the business. The key objective for the incoming candidate was to collaborate and strongly align with leadership, build the HR capabilities and resources to enable the delivery of business strategy across the region. The client sought someone from an African country, outside of South Africa, to improve the cultural diversity of the existing executive team.

 

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Chief Human Resources Officer | Fast-Growing IT Services and Technology Support Provider

 

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Chief Human Resources Officer | Fast-Growing IT Services and Technology Support Provider


Background

Established in 1996, our client was a U.S.-based, new age IT Services and Technology Support Provider that harnessed the power of AI, automation, analytics, cloud and digital to address customer needs. The company partnered with leading enterprises to help them differentiate and succeed with offerings spanning cloud transformation, infrastructure modernization, digital and technology support services.


The Need

Our client had a disruption in their top executive team in 2016 after the company’s ownership changed hands, with majority ownership being acquired by a global private equity fund. They brought in a new CEO, who in turn hired a new Chief Sales and Marketing Officer and Chief Delivery Officer. The new management team was looking to significantly ramp up their HR management capabilities, considering that these people were so critical to the success of their business which offered specialized solutions and services to clients. The incumbent HR leader had moved on and the executive team was eager to bring in an HR leader who could review their personnel management processes and align the organizational capabilities to the need for speed of execution. The executive team considered this as critical to the organization’s success in the years ahead.

 

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Senior Vice President of Human Resources | Leading Real Estate Services Company

 

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Senior Vice President of Human Resources | Leading Real Estate Services Company 


Background

Our client was a member of the S&P 500 and FT Global 500, a leading global consumer real estate services
company with 5,400 employees throughout 2,500 locations. Based on number of tenants, the client was
amongst the largest landlords in the world.


The Need

As part of succession planning, our client was looking for a Senior Vice President of Human Resources, to provide
overall Human Resources leadership and support for its domestic and international operations. The position
reported to the CEO and would be a member of the executive committee. The key responsibilities of the
position were to develop and maintain a strong level of partnership with senior leadership teams to provide a
broad range of strategic support in achieving business objectives including; talent management, field operations,
organizational effectiveness, and employee engagement. The role also required the ability to work
independently with minimal guidance and resources, develop strategies and lead/execute the delivery of
corporate, regional, and field initiatives. Prior experience beyond the Human Resources function was highly
desirable, as well as experience working in a matrix environment with large multi-site operations and a sizable
hourly employee population.

 

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Chief Financial Officer | Large Global Beverage Producer

 

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Chief Financial Officer | Large Global Beverage Producer

 
Background

Our client was a publicly listed company, with its primary listing on the Euronext Brussels. It had secondary listings on the Mexican Stock Exchange, Johannesburg Stock Exchange and New York Stock Exchange. It was one of the largest beverage producers and considered to be one of the largest Fast-Moving Consumer Goods (FMCG) companies in the world which was backed by a private equity firm. The company had over 200,000 employees located in multiple countries.


The Need

Our client was looking to hire a business-focused and strategic CFO with strong leadership skills and core competencies in strategic financial planning, managing board and secretarial functions, financial controllership, M&A, and divestments. The CFO was required to manage the financial, tax, secretarial and compliance, and treasury functions for the company based in Korea. They would also work closely with the country Managing Director, Senior Management stakeholders, as well as investors from the private equity firm, to support effective decision-making for all business units.

 

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Chief Financial Officer | Private Equity Backed Equipment Manufacturer with Asian Operations

 

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Chief Financial Officer | Private Equity Backed Manufacturer with Asian Operation

 
Background

Our client was a private equity backed manufacturer of display equipment used in retail stores. The company had a significant manufacturing operation in Asia. We were recommended to the company’s CEO by one of the private equity investors when a new CFO was needed.


The Need

Our client required a CFO who was hands-on enough to work in a lean environment and had considerable experience with the exit process in a private equity setting. The ideal candidate would have led a due diligence effort, at least once, and have the presence and credibility to work effectively with the private equity firms backing the client organization. Additionally, they would have experience leading the financial function in an organization with manufacturing operations overseas and understood the associated foreign exchange issues. Experience working with Asia would be a plus as our client was based in Dallas and did not want to relocate an executive for this position.

 

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Chief Financial Officer | Multibillion Dollar Manufacturer of Primary Metals

 

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Chief Financial Officer | Multibillion Dollar Manufacturer of Primary Metals

 
Background

Our client was one of North America's largest manufacturers in the primary metals industry. The multibillion-dollar company operated mills and mines throughout the U.S. and Europe. Its customers were primarily in automotive, appliance, construction, oil and gas, and petrochemical industries.


The Need

Our client needed someone familiar with, or undaunted by, economic conditions and political factors associated with the European Union (EU) and the euro currency, as well as laws and regulations in the EU regarding export, trade, and environment. Experience with foreign currency risks and funding international cash requirements was also required.

 

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Chief Executive Officer | Leading Financial Services Group in India

 

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Chief Executive Officer | Leading Financial Services Group in India


Background

Our client was one of India's leading diversified financial services group providing a broad range of financial products and services – both credit and non-credit - to corporations, institutions and individuals. The asset base was more than \$ 4.5 billion-dollars and net profits were growing consistently at > 40% over the previous five years.


The Need

To strengthen and further grow their retail lending business, our client was splitting the leadership team into two categories, each to be headed by a CEO. Our client was seeking to fill the position of CEO for the Home Mortgages, Construction Finance group which was expected to be a major contributor to the group’s performance. As such, the candidate would be tasked with doubling the asset book in two years. Our client was open to considering senior executives from within the Financial Services industry, as well as were open to considering seasoned B2C leaders from other industry sectors (Consumer Goods, Telecom), who could bring strong consumer centricity and sales/ distribution skills. This was in line with the group strategy to diversify their leadership talent base.

 

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Chief Executive Officer | Large Private Equity Firm Backing Semiconductor Company

 

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Chief Executive Officer | Large Private Equity Firm Backing Semiconductor Company

 
Background

Our client was one of the leading private equity firms in the industry, who acquired a \$2 billion-dollar public company. Prior to acquisition, the company had fallen on tough times, underperforming at a significant level. The company was a leading supplier of materials to the semiconductor industry which was sold directly to the end user. The PE firm saw an opportunity to buy an underperforming asset and apply their operational expertise, financial skills, and governance capabilities for a company with promising potential.


The Need

Our clients’ strong bias was to find an executive who had a proven track record of turnarounds in the broader technology sector, but in a business of scale of minimally \$2 billion-dollars. There was a high preference for a sitting CEO with a proven track record, and the initial focus was identifying candidates with a strong technology understanding and commercial orientation; yet someone who understood how to create operational efficiencies within a troubled global manufacturing platform.

 

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Chief Executive Officer | Global Trade Fair Organizing Company Growing South African Market

 

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Chief Executive Officer |  Global Trade Fair Organizing Company Growing South African Market

 
Background

Our client, headquartered in Germany, and recognized as one of the world’s leading trade fair organizers. Annually they managed approximately 84 trade fairs globally and a further 50 in Germany, bringing approximately 3 5 million visitors through their exhibition doors.


The Need

The strategy to develop key markets globally, one being the South Africa market, our client acquired a 56% majority stake in an existing South African trade fair organizer. We were approached to assist in the appointment of a new CEO in South Africa who would join the existing board and report directly to the shareholders. The new CEO’s overall responsibility was to provide effective management and growth of the South African business in terms of both market share and profitability, ultimately creating sustainable shareholder value. It was key to appoint someone who was culturally aligned to both the shareholders based in Germany, as well as the various external stakeholders based locally in South Africa.

 

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