Chief Human Resources Officer | Fast-Growing IT Services and Technology Support Provider


Background

Established in 1996, our client was a U.S.-based, new age IT Services and Technology Support Provider that harnessed the power of AI, automation, analytics, cloud and digital to address customer needs. The company partnered with leading enterprises to help them differentiate and succeed with offerings spanning cloud transformation, infrastructure modernization, digital and technology support services.


The Need

Our client had a disruption in their top executive team in 2016 after the company’s ownership changed hands, with majority ownership being acquired by a global private equity fund. They brought in a new CEO, who in turn hired a new Chief Sales and Marketing Officer and Chief Delivery Officer. The new management team was looking to significantly ramp up their HR management capabilities, considering that these people were so critical to the success of their business which offered specialized solutions and services to clients. The incumbent HR leader had moved on and the executive team was eager to bring in an HR leader who could review their personnel management processes and align the organizational capabilities to the need for speed of execution. The executive team considered this as critical to the organization’s success in the years ahead.

 

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